Bilbao BBK Live 2018

11 · 12 · 13
JULY 2019

infografia devolución Cashless

GET YOUR MONEY BACK

since wednesday 18 to thursday 26

All returns will be processed the first week of August, once the returns portal is closed.
Due to the way banks process debit card refunds, they can take of 10 working days approximately.

CASHLESS: THE ONLY PAYING METHOD AT THE FESTIVAL

WHAT CAN YOU PAY FOR USING YOUR WRISTBAND?

Everything: from food and drink to merchandising.

From Wednesday to Saturday, the wristbands will be collected in the space provided in the esplanade of the San Mamés stadium and in the space provided next to the Bus Station near BEC! from 10:00 in the morning to 02:00 a.m.

This year the tickets will be exchanged for the festival’s wristbands before going to the venue. On Monday 9 and Tuesday 10 they can be changed in Sala BBK (Gran Vía López de Haro, 19-21, 48001 Bilbao) from 11:00 a.m. to 8:00 p.m.

Tickets will not be exchanged for wristbands at the festival site and the access to the festival’s free buses will not be allowed to avoid inconvenience to the public.

1

HOW TO TOP-UP YOUR WRISTBAND

  • ONLINE TOP UP: here using your ticket code. If you link your account to a credit card you can top-up automatically at bars, food or mechanising outlets when your balance becomes depleted. The top-up amount will be the same as the initial charge.
  • AT THE FESTIVAL:  using a festival top-up station. In cash or by card.

2

CHECK YOUR BALANCE

At any top-up station or payment device.

3

GET YOUR MONEY BACK

  • IF YOU TOPPED-UP ONLINE  it’s simple and easy!: any unused fundsare automatically and fully refunded since tuesday, july 17. Due to the way banks process refunds to cards, the refund may take approximately 10 business days.
  • IF YOU TOPPED-UP USING A TOP-UP STATION: you can request a refund at an on-site top-up station. With no minimum amount, nor extra fees.
    You can also request a refund via the refund portal that will go-live since wednesday 18 to thursday 26 on festival website, with no minimum amount (with 1€ transfer cost).

4

WRISTBAND COLLECTION

To collect your wristband you must present your ticket or pass at the festival exchange point. The wristband can be used to access the site and pay for anything at the festival. If you have already topped-up online, your money will be loaded onto the wristband.

Can I top-up two wristbands from the same account?
No. Each wristband is a separate account and must use a separate email address.

What should I do if my wristband is lost or stolen?
Go to the “incidents” desk immediately with your ticket. We will deactivate your missing wristband and give you a new one (always remember to carry your ticket with you so you can recover your data).

Does the wristband employ a secure payment system? How does it prevent fraud?
Yes, the wristband uses a secure payment system. Its embedded microchip avoids fraud and ticket counterfeiting. Each wristband and embedded chip are personal and non- transferable.
Should you have any queries, please contact us at
cashless@bilbaobbklive.com

Cashless Bilbao BBK Live 2018