Bilbao BBK Live 2020

9 · 10 · 11
JULY 2020

CASHLESS: THE ONLY PAYING METHOD AT THE FESTIVAL

WHAT CAN YOU PAY FOR USING YOUR WRISTBAND?
Everything: from food and drink to merchandising.

From Wednesday to Saturday, the wristbands will be collected in the space provided in the esplanade of the San Mamés stadium and in the space provided next to the Bus Station near BEC! from 10:00 in the morning to 02:00 a.m.

Tickets will not be exchanged for wristbands at the festival site and the access to the festival’s free buses will not be allowed to avoid inconvenience to the public.

1

HOW TO TOP-UP YOUR WRISTBAND

    • ONLINE TOP UP: here using your ticket code. If you link your account to a credit card you can top-up automatically at bars, food or mechanising outlets when your balance becomes depleted. The top-up amount will be the same as the initial charge.
    • AT THE FESTIVAL: at the Top-up station points at the site. You can pay cash or credit card.

2

CHECK YOUR BALANCE

At any top-up station or payment device.

3

GET YOUR MONEY BACK

  • IF YOU TOPPED-UP ONLINE  it’s simple and easy!: any unused fundsare automatically and fully refunded since july 17. Due to the way banks process refunds to cards, the refund may take approximately 10 business days.
  • IF YOU TOPPED-UP USING A TOP-UP STATION: you can request a refund at an on-site top-up station. With no minimum amount, nor extra fees.
    You can also request a refund via the refund portal that will go-live since  thursday 17 to thursday 25 on festival website, with no minimum amount (with 1€ transfer cost).

GET YOUR MONEY BACK

4

WRISTBAND COLLECTION

To collect your wristband you must present your ticket or pass at the festival exchange point. The wristband can be used to access the site and pay for anything at the festival. If you have already topped-up online, your money will be loaded onto the wristband.

Can I top-up two wristbands from the same account?
No. Each wristband is a separate account and must use a separate email address.

What should I do if my wristband is lost or stolen?
Go to the “incidents” desk immediately with your ticket. We will deactivate your missing wristband and give you a new one (always remember to carry your ticket with you so you can recover your data).

Does the wristband employ a secure payment system? How does it prevent fraud?
Yes, the wristband uses a secure payment system. Its embedded microchip avoids fraud and ticket counterfeiting. Each wristband and embedded chip are personal and non- transferable.
Should you have any queries, please contact us at 
cashless+bbk@playpass.be.